Durable Packaging

All of our Decorative Films ship in our specially designed box constructed to pass and exceed all UPS Shipping Lab standards. First your film is rolled onto a durable 3 inch plastic core and placed in a plastic sleeve to keep your film clean and provide extra protection, next your roll is fitted with reinforced end caps to hold your film snugly in place. Finally, your film is placed inside our sturdy double walled cardboard box and sealed to ensure your film arrives safely and un-damaged.

Web Orders

Cutoff time for all orders being shipped same day is 2:30 pm EST. Expedited orders will be prioritized. For UPS Ground orders, we ask that you allow 1-6 business days in transit to receive your order (unless otherwise requested). Please refer to the UPS Ground transit map below for a more accurate Ground shipping transit time to your location from Maryland. These times are estimations and cannot be guaranteed.

Applies to all U.S.-based orders

Disclaimer

Decorative Films LLC is not responsible for carrier-related errors or delays. Refunds or replacements are not guaranteed. The policy below outlines what may or may not be covered by Decorative Film.

1. Shipping Issues Not Covered

• Weather-Related Delays: Decorative Films is not responsible for delays due to adverse weather conditions. If a replacement is needed, the customer must place a new order.


• Incorrect or Incomplete Address Provided by Customer: We are not responsible for delays, losses, or returns resulting from address errors entered during checkout.


• Proof of Delivery Exists (Lost/Stolen Packages): If tracking confirms delivery but the customer reports the package as lost or stolen, we are unable to provide a refund. If you believe that your package was stolen, please contact us at processing@decorativefilm.com. We will do all we can to help resolve the situation.


• Delays Related to Product Lead Times: Orders that include products with posted production or lead times are not eligible for shipping refunds.


• Out-of-Stock Items Clearly Indicated on Website: Orders placed for items listed as out-of-stock at the time of purchase are excluded from shipping refund eligibility.


• Delays Due to Customs (International): Decorative Films is not responsible for shipments delayed by customs processing.

2. Shipping Issues That Are Covered

• Incorrect Shipping Speed or Method Used: If an order is shipped using a slower service than selected at checkout, we will refund the difference.


• Internal Fulfillment Delays: If Decorative Films fails to ship an order in a timely manner due to an internal sorting error, compensation for shipping speed may be issued.


• Lost or Damaged Packages (Carrier-Confirmed): Upon confirmation from UPS that the package is lost, Decorative Films will reship using the originally selected speed at no extra cost.


• Incorrect Shipping Address (Company Error): If the incorrect address was entered by our fulfillment team, we will cover any related reshipping costs.

Some restrictions apply:

• Limited time
• Contiguous U.S. only; no PO boxes
• May not be combined with other orders
• Transit times not guaranteed
• Subject to availability
• Subject to company hours

Wholesale Return Policy

• Eligibility: Full rolls only. No partial or custom slit rolls will be accepted.
• Restocking Fee: A 25% restocking fee will be applied to all full roll returns.
• 30 Day Policy: All returns must be initiated within 30 days of the invoiced date.
• Final Sale Products: Casper Cloaking Technology, Solyx iQ Custom Manufactured Films, Made-To-Size / Cut-To-Size, and Skyline Design films are not eligible for returns.
• Shipping Charges: Customers are responsible for ALL shipping charges on returns. This will be deducted from your refund. For orders that received free shipping, the amount of what shipping would have been will also be deducted.
View Full Terms

Sample Requests

Most film samples are 5" x 7", with gradients at 5.75" wide. Up to 10 free samples per project; additional samples are $0.68 each.

Samples ship from Maryland via UPS 2nd Day Air at no charge. Expedited options available at checkout.

Warranty Claims