Standard Fulfillment: Orders received Mon-Fri by 2:30 pm EST are fulfilled same-day, subject to availability. Orders placed after this time are processed to ship the following business day.
DECORATIVE FILMS WILL BE CLOSING ON THURSDAY, JULY 3RD, AT 3 PM. WE WILL REOPEN MONDAY, JULY 7TH, AT 8:30 AM. ORDERS PLACED BY 12:00 PM (EST) ON THURSDAY JULY 3RD, WILL SHIP BEFORE THE WEEKEND.
FREE UPS GROUND SHIPPING ON ORDERS OVER $749.00!*
*Applies to wholesale orders only. Excludes Casper.
All of our Decorative Films ship in our specially designed box constructed to pass and exceed all UPS Shipping Lab standards. First your film is rolled onto a durable 3 inch plastic core and placed in a plastic sleeve to keep your film clean and provide extra protection, next your roll is fitted with reinforced end caps to hold your film snugly in place. Finally, your film is placed inside our sturdy double walled cardboard box and sealed to ensure your film arrives safely and un-damaged.
Most orders ship within 1-4 business days from our warehouse in Maryland. Some made to size orders could take longer depending on ongoing projects. Please allow at least 5-7 days lead time for made to size orders. Cutoff time for any orders being shipped faster than UPS Ground (i.e. Next Day, 2nd Day, etc.) is 1:00pm EST. For UPS Ground orders, we ask that you allow 1-6 business days in transit to receive your order (unless otherwise requested). Please refer to the UPS Ground transit map below for a more accurate Ground shipping transit time to your location (Domestic) from Maryland. Please note, these times are an estimation and cannot be guaranteed.
You may order up to 5 free samples per project. You may order as many samples as needed, however additional samples are charged at $0.68 per sample. At checkout you will receive an automated credit for the first five samples ordered (-$3.40).
We ship all sample requests from our Maryland headquarters. Sample orders are shipped via UPS 2nd Day Air for a shipping fee of $4.75.
Expedited shipping options are also available at checkout for an additional shipping fee.
If you need it overnight, this is an available option during checkout.
Note: This offer is valid for Sample orders in the 48 contiguous US states; UPS Ground or UPS Surepost apply to AK/HI sample shipments. Standard shipping rates apply for other purchases. You may order up to 5 free samples per project. You may order as many samples as needed, however additional samples are charged at $0.68 per sample.
LIMITED TIME FREE UPS GROUND SHIPPING ON ALL ORDERS OVER $749.00 DURING PROMOTIONAL PERIOD
During promotional periods, we offer the following:
FREE UPS GROUND SHIPPING ON ALL ORDERS OVER $749.00 Add over $749.00 worth of items to your cart, select the "Free UPS Ground Shipping on Orders over $749.00" shipping option during checkout, and submit your order for Free UPS Ground Shipping. Orders placed before 3:00pm EST may ship the same day.
Some restrictions apply:
Note: Please note, shipping promotions do not apply to sample orders.
Shipping rates are calculated at checkout for all international orders. Duties and taxes are not charged by Decorative Films and will be billed directly by the carrier.
If you are not completely satisfied with our product, please request a return within 30 days of receipt of your order. A refund for the price of the merchandise minus the shipping cost will be made if the merchandise is returned to us in usable condition. Restocking fees apply to all returns.
Eligibility for Returns:
We accept returns for full rolls of window film only. Partial rolls or custom slit rolls will not be considered for return. The following products are considered "final sale" and do not qualify for returns: Casper Cloaking Technology, Solyx iQ Custom Manufactured Films, Made-To-Size and Cut-To-Size Products, Skyline Design Film Studio
Restocking Fee:
All product returns are subject to a 25% restocking fee, which covers the costs associated with processing and restocking returned merchandise.
Shipping Charges:
Customers are responsible for any shipping charges on their return. We will deduct the original shipping cost of each box being returned from your refund. Orders that receive a free shipping promotion will also be charged for the initial shipping costs. You may also choose an alternate shipping method to return your order.
How to Initiate a Return:
Please email processing@decorativefilm.com with the order number associated with the return, the quantity being returned, and the reason for the return.
View our shipping policy for more information on returns and refunds.
