Orders received Mon-Fri by 2:30 pm EST are fulfilled same-day, subject to availability. Orders placed after this time are processed to ship the following business day.
Orders received Mon-Fri by 2:30 pm EST are fulfilled same-day, subject to availability. Orders placed after this time are processed to ship the following business day.
Here, you'll find answers to common questions about our products, including details on ordering, shipping, installation, and removal. We’ve also provided important information regarding our refund/return policies and our commitment to your privacy.
Whether you're new to Decorative Films or a returning customer, this page is designed to help you get the most out of our products and services.
WHAT ARE SOLYX® FILMS?
SOLYX® Decorative Privacy Window Films are self-adhesive films that come in different patterns and shades and are easily replaced to update the appearance at a later time. Now any flat glass surface can be turned into a work of art, be it an office, restaurant, den, bathroom or child's room. Frosted films diffuse light without appreciably cutting down the ambient light. As a result, any existing window can be converted to privacy glass in a multitude of attractive patterns.
WHERE AND WHY ARE SOLYX® FILMS INSTALLED?
SOLYX® Decorative Films are ideally suited for applications that require day or night privacy without sacrificing natural light levels in both commercial and residential applications. See Applications page. Commercial applications are found in banks, restaurants, health clubs, hotel foyers, conference rooms and office partitioning. Commercial buildings are dramatically increasing the use of internal glass walls as partitioning. This brings natural light into offices creating greater work productivity, as well as the illusion of more space while offering privacy. Residential applications include solariums, bathrooms, entry doors and sidelights, etc.
WHAT'S THE DIFFERENCE BETWEEN ADHESIVE FREE (STATIC CLING) AND ADHESIVE FILMS?
Both Static Cling and Adhesive films are identical in installation!
SOLYX® static cling window film has a great many advantages. One of the main benefits of SOLYX® static cling film is that it can be used many more than a few times over, since it does not involve adhesives. It can be removed and installed with ease, doesn't leave behind glue residue, and can be placed on plastic, Plexiglas, and ordinary glass.
SOLYX® self-adhesive window film offers a more permanent application, ideal for high traffic areas where a more durable, longer lasting product is required. SOLYX® self-adhesive films that come in different patterns and shades are easily replaced to update the appearance at a later time.
ARE STATIC CLING FILMS REUSABLE?
Yes, all SOLYX® static cling films are fully removable and reusable.
SOLYX® adhesive backed films are fully removable, but cannot be reused after they have been removed.
WHAT'S THE DIFFERENCE BETWEEN VINYL AND POLYESTER?
The design determines if the film is made of Polyester or Vinyl.
Polyester: Dimensionally stable, does not stretch, provides optical clarity, and allows for wider roll widths, a "green" product. Vinyl: Allows for heavily textured designs, more receptive to surface textures and more suitable for Plexiglas, Polycarbonate and Acrylic applications. Less optical clarity than Polyester.
WHY DO YOU NOT HAVE A TELEPHONE NUMBER ON THE WEBSITE?
In an attempt to offer the very best service to each and every customer, we ask that any questions not already answered on our website be emailed to the appropriate department shown on the Contact Us section of our website.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card, Discover, American Express and PayPal.
DO YOU CUT THE FILM I'M ORDERING TO ANY SIZE, LIKE CUT INTO 18 PIECES OF 12" X 18" FOR ME?
No. Pre-cutting film to exact specifications is not a service we currently offer. Each film purchased is supplied in one continuous piece.
WILL MY ORDER BE SUPPLIED AS SEPARATE PIECES?
No. Each film ordered is supplied as one continuous roll.
ARE FREE SAMPLES AVAILABLE?
Yes, free samples are available from the product details for each film. You may order up to 5 different free samples per project. All sample orders will ship UPS Two Day Air for $4.75!
DOES MY ORDER QUALIFY FOR FREE GROUND SHIPPING?
Orders where the price of film totals over $749.99 will qualify for free UPS Ground shipping anywhere within the Contiguous United States. Free shipping to Hawaii, Alaska, or any international location is not currently available.
HOW ARE SOLYX® FILMS INSTALLED?
Installing SOLYX® window film is one of the easiest do-it-yourself projects there is. All SOLYX® Decorative Films have an acrylic adhesive system protected by a removable release liner which must be removed prior to installation. Films are installed using a water and soap based solution. See the Installation Instructions page for more details on installation.
CAN SOLYX® FILMS BE REMOVED?
Yes. Unlike other decorative glass processes, SOLYX® Decorative Films can be removed if desired. This of course is a huge advantage and most landlords do not object to their tenants' installation of film when they find out the product can be removed. In addition, the cost of reinstalling SOLYX® Decorative Films on existing glass is low in comparison to other processes.
HOW DO I REMOVE OLD FILM?
Removing SOLYX® Static Cling films is as easy as peeling the film from the glass and cleaning.
In most cases it is very easy to remove SOLYX® or SimGlas® adhesive films. Peel away the film from one corner and pull the film from the glass. If any adhesive remains on the glass it can easily be removed with a spray of soapy water and a single edge razorblade. (Blades cannot be used on Plexiglas or Polycarbonate sheets to remove film.)
WHAT TOOLS DO I NEED TO INSTALL THE FILM?
Basically, you will need tools to clean the glass, cut the film, squeegee the film and spray the soap and water solution. As we now charge for tools, you will need to purchase either the basic tool kit or complete tool kit with your order. These tool kits may be found in our category page Tools & Cleaner.
DO I INSTALL THE FILM ON THE INSIDE OR THE OUTSIDE OF THE GLASS?
Always on the inside if possible. The films will stick to the outside, but the life of the films will be reduced due to weathering if installed on the exterior side (exposed to the elements).
Static Cling non-adhesive films are not recommended for outside installation.
ARE YOUR FILMS SUITABLE FOR HUMID, WET ENVIRONMENTS LIKE A BATHROOM?
Yes, both adhesive and static cling films can be installed in humid and moist conditions.
If being installed on a shower door, mounting on the outside of the shower door is recommended.
CAN SOLYX® FILMS BE INSTALLED IN HEAVY TRAFFIC AREAS?
All of our films are very durable, however care still should be taken not to scrape or gouge films.
CAN YOUR FILMS BE INSTALLED ON PLEXIGLAS, POLYCARBONATE OR ACRYLIC?
Yes, most of our films can be installed onto Plexiglas or Polycarbonate sheets. Unlike glass or mirror, Plexiglas expands and contracts by temperature and also emits gasses. This may cause many small air bubbles between glass surface and film as time goes on, causing the film to appear wrinkled or blistered.
THESE WINDOWS HAVE A TEXTURE TO THEM, KIND OF A BUMPY HAMMERED TYPE FOR SOME PRIVACY. WOULD I BE ABLE TO USE YOUR FILM ON THIS TYPE OF GLASS?
No, the surface must be totally flat and smooth, otherwise the film will fail to adhere correctly.
CAN I INSTALL THE FILM ON DOUBLE PANE WINDOWS?
All of our films with the exception of SXWF-BO Blackout Film, are safe for installation onto double or triple pane windows, Wire Glass, tempered glass, Plate glass and gas filled windows.
WHAT IS THE DIFFERENCE BETWEEN AIR BUBBLES AND WATER BUBBLES?
Air bubbles are caused from improper squeegee technique or not applying enough wetting solution during install. If air is trapped from improper installation, simply peel the film back*, and reinstall following the recommended installation instructions (*Static Cling ONLY).
Water bubbles are pockets of water trapped under the film during installation or that collect after the film is installed and begins to dry. In most cases, these should disappear in 5-7 days from date of install.
WHAT IS THE CURING/DRY TIME AFTER THE FILM HAS BEEN INSTALLED?
Under reasonable weather conditions, film will dry flat with no blisters within 30 days when viewed under normal viewing conditions. Normal viewing conditions are viewing treated windows from a distance of ten feet from the room side, looking at a clear or uniformly overcast sky. Since a particle-free application isn't possible, there may be small amounts of dust or grit caught between the film and glass.
There may also be a small amount of water left behind the film, particularly with the thicker films. Please be patient. Although in most cases this evaporates within 5-7 days, in rare cases this could take up to 90 days for the water to fully evaporate through the film.
HOW DO I REMOVE THE CLEAR PROTECTIVE LINER FROM THE FILM?
To separate the liner from SOLYX® films, take two pieces of scotch tape and stick them opposite each other at one corner...then pull these two pieces of tape apart and the liner will separate from the film. The adhesive surface will now be exposed. Wet this adhesive surface. Do not let the film fall upon itself as it will stick if not wet and it will be hard to separate!
HOW DO I WORK WITH FILM THAT HAS A TENDENCY TO CURL?
There is a natural curl to film since it's been rolled up in a box for a period of time. To begin, unroll the film across a clean table and allow for the film to relax.
In the unlikely event that the film is curling up along an edge after installation, wrap your squeegee in a few layers of paper towel and push the film firmly down, beginning several inches away from the edge, moving toward the lifted edge. This will force the air out and enable the film's adhesive/mounting surface to bond to the glass. You may have to repeat this step several times.
If the problem continues, use a hair dryer on the warm (not hot) setting to help the remaining moisture evaporate along the edge so that the film may start to bond. Hold the hair dryer about 8-12 inches away from the affected area while stroking down the edge with the paper towel wrapped squeegee.
HOW DO I CLEAN THE FILM AFTER INSTALLATION?
We recommend only SimGlas® Window Film Cleaner and microfiber cloth.
For more info and to purchase please visit our Tools & Cleaner page.
Wholesale Return Policy
Thank you for choosing Decorative Films LLC as your window film supplier. We strive to provide quality products and excellent customer service. Please review our wholesale return policy carefully before initiating a return.
1. Eligibility for Returns
We accept returns for full rolls of window film only. Partial rolls or custom slit rolls will not be considered for return.
2. Restocking Fee:
A 25% restocking fee will be applied to all returns. This fee is designed to cover the costs associated with processing and restocking returned merchandise.
3. Return Timeline:
Returns must be initiated within 30 days of the original invoice date. Returns sent after this period will not be accepted.
4. Final Sale products
The following films, regardless of size or quantity, are considered "final sale" and do not qualify for returns. Please ensure that you carefully review and confirm your order before completing the purchase.
5. Shipping Charges:
Customers are responsible for any shipping charges on their return. We will deduct the original shipping cost of each box being returned from your refund. In addition, orders that qualified for free shipping will be deducted what the cost would have been if the original order was charged for shipping. You may also choose an alternate shipping method to return your order.
6. How to Initiate a Return:
Please email processing@decorativefilm.com with the order number that needs to be returned, the quantity being returned, and the reason for the return. Alternatively, you may give us a call and we will assist you.
7. Return Shipping Instructions:
When shipping the return, please ensure that the items are securely packaged to prevent damage during transit. Include a copy of the original invoice inside the package.
Should you opt for your own return shipping method, please use the following address: Decorative Films LLC Attn: Returns Department 3909 Cornell Place, Frederick, MD 21703
Decorative Films LLC Attn: Returns Department 3909 Cornell Place, Frederick, MD 21703
8. Refund Process:
A refund for the price of the merchandise minus the cost of shipping will be made if merchandise is returned to us in usable condition. No refunds will be made if merchandise has been cut or if the backing has been peeled from the film or if the merchandise is in less-than perfect condition.
Once the returned items are received and inspected, we will process the refund within 2 business days. The refund will be issued to the original payment method used for the purchase, minus any applicable restocking fees and shipping charges
9. Damaged Film
If it looks like you have received a damaged or defective product, please send photos of the damage to info@decorativefilm.com along with your order number. We will do whatever we can to assist you.
10. Contact Information:
If you have any questions or concerns regarding our wholesale return policy, please contact our Order Processing Department at processing@decorativefilm.com.
